three years or 60,000 km). XC90. Resolution of the issue via the ombudsman is unlikely to be very quick, so you need to ensure that the dates are very clear. I was told it came with a 6 month warranty, and was given a warranty booklet with the details. Used cars approved and sold by manufacturers are covered my the warranty everywhere in EU as far as I know. • Nearside Rear Inner Tyre has a cut in excess of the requirements deep enough to reach the ply or cords (4.1.D.1a) Rejecting the car isn’t really practical as we have brought it over to France where we live (which doesn’t affect the warranty – I checked with Hyundai) and we would prefer to be provided with a new warranty, equivalent to what we would have had. AA Cars is the UK's #1 resource for buying a car. I’ve recently had the car checked and following issues were found and needed replacing The dealer did the MOT in February and the car was serviced as well (I have the last service papers from the dealer). the last MOT he explained was last done at Audi. If you formally reject the car while you are still in the first six months of ownership, the dealer is allowed one chance to fix the problem (at their expense). As for whether the fault is serious enough to reject the vehicle, it will depend on what has caused it to go into limp mode. He has now come back saying the warranty company has refused the claim and that he will make a ‘contribution’, which Im assuming is the half already paid, as he is not responding to communications. I had it recovered to a local garage who diagnosed it with a permanent fault on the turbo, they recommended it should go to a SEAT dealer due to the part being anti-tampering. • Nearside Front Brakes imbalanced across an axle (3.7.B.5b). Hi Stela. I’ve recently (April 16th) part exchanged my vehicle with a 2nd hand car dealership. The operative has been moved elsewhere, they now tell me my warranty is void, and have charged me £50 just to tell me my abs sensor is faulty + £150 to fix it if required. With regards to the mileage of 6,000 vs. 8,000, you’d need to get a legal professional to look at it and advise whether their scribble is actually acceptable. Hi Stuart, The work should be under warrenty for the previous owner, but do i have a case as the new owner? Our warranty gives you additional confidence and peace of mind when buying your next vehicle. No service book or Manufacturers warranty information was provided with vehicle. Is this correct enough? He said there was a warranty on his eBay classifieds ad, but I hadn’t spotted that. Hi Stuart just after abit of advise I brought a car through a dealer on finance now I got 6 months warranty which has ran out I’ve had the car 9 months now only done 900 mile now the oil pump has gone timing chain is loose I don’t think that 900 mile is enough to warrant me being sold a good car what’s your thoughts. My boyfriend bought a Skoda Rapid in June 2018, the manufacturer warranty was valid until January 2018. Please advise. I purchased a minibus last July was told 3 months warranty , didn’t start driving it until the second month and in that month the service light and engine management light came on took it back to dealer who then said it needed a new filter so they did that then light again told it was a pipe took it back again then told service , now filter again I have taken this van back about 30 times I’ve still not had it a year until July , now I’ve been told it’s the filter again and I should had purchased a petrol not a diesel even though I told them what I was using the minibus for ? After 30 days, the seller is entitled to one shot at repairing the fault before accepting your rejection. However, trying to reject a car that has done 170,000 miles as faulty will be very difficult. Because of my job, I really need a car. I hope you are still answering questions put to this page :). It was extinct. She got this repaired at her local garage which cost her 70 pounds. I queried the gears on the test drive but was told it was just the way I was driving. You can contact the warranty provider directly and see what their refund policy is if you cancel the policy after the initial 14-day cooling-off period. I feel that the garage has sold me a faulty car and they should make me whole. The car was running fine until I did a weekend trip around 200 miles, when I was returning home the Engine light came on. Points To Consider When Buying New vs Used Cars [Infographic] FOR A FREE QUOTE 1300 122 211. I ordered recovery again and took a car back home because a seller refused to keep a car. I bought a used Nissan Qashqai on the 27th July 2020 from a 2nd hand dealership. The trader is unlikely to agree to you taking it to your garage of choice, as they would have little say on the costs. Bought a car on 14th Feb from used car garage, 3 months warranty but limit £500. Rejecting the car under the Consumer Rights Act is generally only possible if you have something that stops the car from doing its primary job (ie – getting you from A to B). XC60. A new car warranty from manufacturer lasts 3 years so hes right on the edge of that but its to the exact date not month. Its now been 7/8 weeks I’ve been waiting with still no end in sight for me getting my car back. I’ve been in possession of the car a total of 17 days, although only 5 of those were before faults started cropping up. We’ve said it many times before, but a verbal promise from a dealer is worthless. Fast forward 12mth on the car was unusable as the electrical issues just kept escalating, no help or compassion from the finance company I handed the car back to them. Hi Jo. By this time the coolant was pouring out under my car. On receipt it says sold to manufacture standard specification and warranty Should I complain verbally or write a letter to general manager? Vauxhall are now picking up the tab on my hire car. You have a six-month window where the law works in your favour and his 28-day story is absolutely false. Obviously the warranty is due to expire on 13th December 2017, and i’ve not had a chance to drive it much since owning it as they’ve had it, so feel that i am at an unfair disadvantage now if it produces any more faults as/when i get it back. You are thinking of the Consumer Rights Act, which is not the same as a warranty. Eventually they added the extended warranty and told me I have about 6 months left on the warranty but thats only 24months. Doing long journeys and being able to listen to podcasts and audiobooks is a key requirement for me, so in my mind, this is now a deal breaker and I’ve asked them for a refund. Hi Lee. Straight-talking cover from a company that you can trust. Thanks. Hi, hi i bought a used MG ZT privately in January. You would need the original advertisement for the car that says that it comes with a balance of manufacturer’s warranty – or some kind of written correspondence with the dealer that says the car has a manufacturer warranty. Never noticed myself as driver side works fine but did think car took long time to warm up. The car also needed to have the gearbox re-coded to the ECU and the software updated at Peugeot as a result which was not covered it was off the road a further week to get this done. Hi Tracey. Hi Stuart. Based on the issues listed can the vehicle be rejected under the grounds that the vehicle is not of satisfactory quality, and free from any defect”. It may at least prompt a call from Auto Trader to the dealership, which the dealer won’t like. Follow; Follow; Warranty & Insurance is wholly owned and operated by CoverU Pty Ltd. CoverU Pty Ltd (ABN:19 164 789 593) holds an Australian Credit Licence (ACL 520253) and offers insurance … I bought a second hand car 2 weeks ago and I have become aware of some faults. I have various texts and voice calls statinh that he will pay- what is my best course of action, small claims or through my credit card? Based on this, a refund of £8600.00 has been authorised as full and final settlement regarding the sale of this vehicle.”. The buyer now keeps getting in contact with me as she is having issues with it. Any tips on how I might be able to obtain previously to me service history? Hi Majeda. Older/higher-mileage/cheaper cars tend to be offered with warranties that cover significantly less than those offered on newer/more expensive cars, so beware. Please give me an answerr as soon as possible. However, you are well past that now. This cover will be reasonably extensive, last for twelve months, with realistic claim limits, but it won’t cover parts that fail due to wear and tear and this is where most claims arise. So I took it home and the engine light was still on. They have provided me with a hire car at their cost but im still not happy with the fact that this has happened? I would guess it’s pretty likely that they should be able to fix the stereo, but if they can’t then yes, you’ll probably have to deal with it yourself if it’s not covered by any warranty. However, if the car had a valid MOT when it went into the garage and a claim was made to the warranty provider, you should be OK. Obviously you can’t control how long the repair will take to finish. It’s probably a simple fix, so have a chat with the selling dealer. He has not told me what is wrong with it, because he has not had it diagnosed. Hi Cathy. They have told us to carrying on driving the vehicle but leave it in gear when parked. I realise this article is years old. It was only yesterday. 6 weeks in, the car broke down and was towed to their garage. Standard warranties do not take over the car repair charges to be well used on motor replaced. The car had an AA inspection reporting no faults. Hi, I bought an 06 plate Honda Civic from a dealer online because of distance, the car came with a 3 Month comprehensive warranty, he delivered the car for £100 as we were not going to be in when he delivered it, when I returned I checked the car externally and system wise and found that the power fold mirrors did not work and the front near side door would not open, I contacted the dealer and he offered £100 towards the repair, I felt that was reasonable and was able to repair those faults. I purchased a car on the 19th May 2018 from a dealer, the car cost £595 and on the invoice it stated, sold as spares or repairs. Thank you. My son bought a car 30/9/2017 from a private dealership (for £6789). Find your perfect second-hand car for sale by viewing our used car reviews. I am a Republic of Ireland resident. He has had the car back for not even 3 days. Second Hand Cars With Warranty . So if you’re going to be driving the car for any extended period of time, you may want to look at taking out some temporary insurance cover yourself. It may be difficult to prove that the fault was not caused by driver error, but you will need to get expert mechanical opinion on the exact fault (rather than the likely fault). The first 2 times were due to the “service due” notification coming on whenever the engine is switched on, despite being assured the service was carried out prior to taking the car, and an engine management light, that apparently was a faulty sensor, which was replaced without issue. He told me that he is not giving any warranty for cars under £1000. I will try to call the dealer today to speak to him again. We spoke directly to the owner and made them aware of all of these issues, they advised that they would get these resolved for us. Hi Henry. check with parts they said approx £800 plus vat, found some forums and they said £1,600 to replace the system. Used cars bought from dealers will normally come with a car warranty included. Hi Becci. FSH and good MOT history, so I trusted it, but they didn’t allow a test drive (blamed Covid). Our local Porsche Centre had the car in for a few days, and failed to replicate the issue saying that what they experienced, would not be enough to convince Porsche to make the £2500 repair, as it was not severe enough to warrant a transfer box replacement. they will of course say that why didn’t I bring the car in sooner? The other day, a clutch issue occurred that could potentially cost up to around £4,000 to fix. Now thirty days from purchase, after stalling waiting for people to get back from holiday then people on bank holiday breaks, they have agreed to take the car back and refund minus about £450 for depreciation of “book value”. Hi Anthony. Citizens Advice (and some legal websites) say that it doesn’t actually effect my statutory rights, as I bought the car as a consumer and not a trader. If the car has been put through an MOT inspection then you are within your rights to demand the inspection report. Collected a week later with MOT and no advisories. It depends on the car’s age and mileage, and whether it was due to have a timing belt replaced or checked. For more information, have a read of our latest article about the Dieselgate saga. I bought it from a large dealer who has 2 sites dealing in prestige cars. Once you have this, you can compare it to the inspection reports you have from other garages. However, there’s no guarantee that the fault in question will be a warranty issue. It was very high mileage 170,000 but it was my intention to use it until I ran it into the ground, so to speak. I think I just ask him how much would it cost for me to fix the failures and he came up with figure approx. Hi Stuart, I took it to 3 independent garages, including a local Land Rover specialist and they have all agreed the break pads and disks are so worn, they are surprised it passed the MOT even 2,000 miles ago, 2 months ago. Having followed your advice to be polite, I followed the dealers process’s to the letter and after a long week, the dealer has finally come back with the following: “Regarding your refund request, this was initially declined by the management team. The car has engine light sometimes and was shaking when I press the gas. When I received It, I noticed and notified the seller that I didn’t feel the car was immaculate. They then inform be there is a backorder for this part and cannot give me a date for it to be delivered. I bought a Ford Fiesta from an approved used car Ford dealer under 3 years ago. This article was originally written in April 2017, and was updated in April 2019. As the car was faulty when bought do I have any rights as this is not wear n tear. One was fine but the 2nd had liquid on it and was dirty. While drivers are often looking to save a few dollars maintaining their vehicle, it is important that you consider what is actually included in the price of your Mazda car service. I don’t think there’s any legal issue with a dealer asking you to pay for them to reproduce purchase documents. The DVLA records only cover MOT inspection history, not the car’s service records. The best car warranty is always customized, so keep that in mind. Free of charge valid cause to reject it under the 3 month from. Year extended warranty will cover certain items and exclude other items, and topped it up yesterday said! 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